Refund & Returns Policy

Introduction

At Mas Electronics (Pty) Ltd, we are committed to providing high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help. This policy outlines the process and conditions under which returns and refunds are handled.

Applicable Law

This policy is governed by the laws of the Republic of South Africa, specifically the Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECTA).

Eligibility for Returns

You may return an item within 7 business days of receiving it, provided:

– The item is unused and in its original packaging.
– The item is not listed as non-returnable (see below).
– You retain proof of purchase (e.g., receipt or order confirmation).

Non-Returnable Items

The following items cannot be returned:

– Perishable goods
– Personal care items
– Digital/downloadable products
– Customised or special order products
– Items explicitly marked as non-returnable

Defective or Damaged Items

If your item is defective, damaged upon delivery, or not as described, please contact us within 7 days. We may offer:
– A replacement
– A repair
– A full or partial refund (depending on the issue and product condition)

Return Process

To initiate a return:
1. Email us at info@maselectronics.co.za with your order number and reason for return.
2. We will confirm whether your return is eligible and provide instructions.
3. Pack the item securely and include proof of purchase.
4. Ship the item to the address we provide (shipping costs may be your responsibility unless the item is defective).

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed within 7–10 business days to your original method of payment.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact us at [youremail@example.com].

Shipping Costs

You will be responsible for paying your own shipping costs for returning your item, unless the return is due to a defect or error on our part.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact:

Mas Electronics (Pty) Ltd
Regus
5th Floor
Bloukrans Building
Lynnwood Bridge
Lynnwood
0081
Email: info@maselectronics.co.za
Phone: 27833456960